Terms & Conditions
Please read these Terms & Conditions carefully before booking any FairyPaws services. By confirming a booking, you agree to the terms outlined below.
1. Booking & Confirmation
- All bookings are subject to availability.
- A booking is confirmed only after you receive a confirmation from FairyPaws.
- We may request additional information about your pet before confirming your booking.
2. Meet & Greet
- A complimentary Meet & Greet may be offered before the first booking.
- This helps us get to know you, your pet, and your care expectations.
- FairyPaws reserves the right to decline a booking if we believe we cannot safely meet your pet’s needs.
3. Pet Health & Behaviour
Owners agree to provide accurate information about:
- Medical conditions
- Medications
- Allergies
- Behavioural concerns
- Aggression history
- Vaccination status
Failure to disclose important information may result in the cancellation of services.
4. Veterinary Care
In the event of a medical emergency:
- FairyPaws will make every reasonable effort to contact the owner first.
- If immediate treatment is required, we may seek veterinary care on your behalf.
- The owner is responsible for all veterinary expenses.
5. Payments
- Payment is required before the service begins unless otherwise agreed.
- Prices are listed in Indonesian Rupiah (IDR).
- Additional services requested during the booking may incur extra charges.
6. Cancellation & Refund Policy
Bookings may be cancelled at any time.
- More than 24 hours before the scheduled service: Full refund.
- Less than 24 hours before the scheduled service: Unfortunately, refunds are not available.
If FairyPaws needs to cancel due to unforeseen circumstances, you will receive a full refund or the option to reschedule.
7. Changes to Bookings
Need to change your plans?
We’ll do our best to accommodate schedule changes when requested at least 24 hours in advance, subject to availability.
8. Home Access
If home access is required, owners agree to:
- Provide working keys or access instructions.
- Inform us of any alarms or security systems.
- Ensure the home is safe for both the pet and our sitter.
9. Safety
FairyPaws reserves the right to stop or refuse a service if:
- A pet displays dangerous or aggressive behaviour.
- Conditions become unsafe.
- The owner’s instructions place the sitter or pet at risk.
10. Photos & Updates
We love sharing your pet’s adventures!
During most visits, we’ll send photos and updates so you can enjoy peace of mind.
If you prefer that your pet’s photos are not shared on FairyPaws’ social media, simply let us know before your booking.
11. Limitation of Liability
While every reasonable effort is made to provide safe and loving care, FairyPaws cannot be held responsible for:
- Illnesses that develop naturally.
- Pre-existing medical conditions.
- Events beyond our reasonable control.
- Damage caused by a pet’s normal behaviour.
12. Privacy
Your personal information will only be used to provide our services and communicate with you regarding your booking.
We never sell or share your personal information with third parties, except where required to provide veterinary care or comply with legal obligations.
13. Changes to These Terms
FairyPaws may update these Terms & Conditions from time to time. Any updates will be published on this page.
Questions?
If you have any questions about these Terms & Conditions, we’d be happy to help.