Privacy Policy

 1. Information We Collect

 

 

We may collect information that is necessary to provide our services, manage bookings, communicate with clients, and provide safe and appropriate care for pets.

 

Client Information

Depending on the service you request, we may collect the following:

* Full name
* Phone number and WhatsApp contact information
* Email address
* Service or home address
* Booking dates and service details
* Emergency contact information
* Information provided through communications with FairyPaws

Pet Information

To provide appropriate care, we may collect information about your pet, including:

* Pet’s name
* Species, breed, age, and sex
* Medical conditions
* Medications and dosage instructions
* Allergies
* Dietary requirements
* Vaccination information
* Behavioural characteristics or concerns
* Aggression or biting history
* Separation anxiety
* Escape history
* Daily routines and care instructions
* Veterinary information
* Emergency care instructions
* Other information you choose to provide about your pet

Some pet information may be sensitive in nature. We only request and use such information where it is reasonably necessary to provide safe and appropriate pet care.

 

 Home & Access Information

For services provided at your home, including Live-In Pet Sitting, we may collect information necessary to access and care for the property, such as

* Access instructions
* Keys or key-related information
* Access codes
* Alarm or security procedures
* Information about areas of the home that are accessible or restricted
* Relevant house rules and safety instructions

We only use this information for purposes related to providing the agreed services.

 

Payment Information

When you make a payment to FairyPaws, we may receive information necessary to identify and record the payment, such as the payment amount, date, transaction reference, or payment method.

Where payment is processed through a third-party payment provider, that provider may collect and process payment information according to its own privacy policy and terms.

FairyPaws does not intentionally collect or store complete bank card numbers or other sensitive payment credentials unless specifically required by a payment system we use.

 

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2. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically by our website or hosting, security, analytics, or other service providers.

This may include:

* IP address
* Browser type
* Device information
* Operating system
* Pages visited
* Approximate location based on technical information
* Referring website
* Date and time of visits
* Website usage information

This information may be used to maintain website security, improve website performance, understand website usage, and identify technical problems.

 

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3. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

* Keep the website functioning properly
* Remember preferences
* Improve website performance
* Understand how visitors use the website
* Maintain website security
* Support analytics or other website functionality

You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if certain cookies are disabled.

Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.

 

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4. How We Use Your Information

FairyPaws may use the information we collect to:

* Respond to enquiries
* Create and manage bookings
* Provide pet care services
* Communicate with clients
* Understand and follow pet care instructions
* Respond to pet emergencies
* Contact emergency contacts when necessary
* Arrange veterinary care when necessary
* Process and record payments
* Send booking confirmations and service-related communications
* Improve our services and website
* Maintain website security
* Prevent fraud or misuse
* Comply with legal obligations
* Resolve disputes
* Protect the safety and wellbeing of pets, clients, and FairyPaws staff

We only use information for purposes that are reasonably related to our business and the services you request.

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5. WhatsApp & Other Communications

FairyPaws may use WhatsApp, email, telephone, or other communication channels to communicate with clients regarding inquiries, bookings, pet care instructions, updates, emergencies, and payments.

Information you provide through these channels may be used and retained as necessary to manage your booking and provide our services.

Third-party communication platforms, including WhatsApp, operate under their own privacy policies and terms. FairyPaws does not control how these platforms independently process information.

Clients should avoid sending unnecessary sensitive personal information through messaging platforms.

 

 

6. Sharing Your Information

FairyPaws does not sell or rent your personal information.

We may share information with third parties only where reasonably necessary for legitimate business or service-related purposes, including:

A. Veterinary Providers

If your pet requires veterinary care, we may provide relevant pet and client information to a veterinarian or veterinary clinic in order to facilitate appropriate treatment.

 

B. Service Providers

We may use trusted third-party providers for services such as the following:

* Website hosting
* Website security
* Payment processing
* Email or communication services
* Website analytics
* Technical support

These providers may process information on our behalf and only to the extent necessary to provide their services.

C. Legal Requirements

We may disclose information where reasonably necessary to:

* Comply with applicable law
* Respond to a lawful request from an authority
* Protect the rights, safety, or property of FairyPaws, our clients, staff, or others
* Investigate suspected fraud, abuse, or unlawful activity.

 

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7. Pet Photos and Videos

During pet care, FairyPaws may take photos or videos of pets to provide updates to their owners.

These photos and videos are primarily used for communication with the client and documenting the pet’s wellbeing during the service.

FairyPaws will not use identifiable photos or videos of your pet for advertising, social media, website content, or other promotional purposes without your permission.

If you give permission for promotional use, you may withdraw that permission for future use by contacting FairyPaws.

 

 

8. How We Protect Your Information

FairyPaws takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to client and pet information is limited to people who reasonably need the information to provide or manage the requested services.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

 

 

9. Keys, Access Codes & Home Security Information

Information such as keys, access codes, alarm instructions, and home access details is treated as confidential and is used only as necessary to provide the agreed services.

FairyPaws will take reasonable steps to protect this information from unauthorized access.

Where possible, clients are encouraged to provide temporary access methods rather than permanent passwords or credentials.

 

10. How Long We Keep Information

We retain personal and pet information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information for longer periods where necessary to

* Maintain booking and business records
* Meet accounting or legal requirements
* Resolve disputes
* Establish or defend legal claims
* Maintain records required by applicable law

When information is no longer reasonably required, we will take reasonable steps to delete, destroy, or anonymize it where appropriate.

 

 

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to

* Request access to personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of information where legally permitted
* Request restriction of certain processing
* Object to certain uses of your information
* Withdraw consent where processing is based on consent
* Request information about how your data is being processed

Some requests may be subject to legal or legitimate business limitations.

To exercise a privacy right, please contact FairyPaws using the contact details provided below.

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12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

FairyPaws is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing personal information.

 

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13. International Data Transfers

Some of our service providers or communication platforms may process or store information outside Indonesia.

Where personal information is transferred to another country, FairyPaws will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements and appropriate safeguards.

 

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14. Changes to This Privacy Policy

FairyPaws may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised effective date.

We encourage clients to review this page periodically for any changes.

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15. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your information, or have any privacy-related concerns, please contact us:

FairyPaws Premium Pet Care

Email: hello@fairypawsbali.com

Website: Fairypawsbali.com

We will make reasonable efforts to respond to privacy-related requests in a timely manner.