Privacy Policy
At FairyPaws, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or use our pet care services.
By using our website or booking our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
FairyPaws is a premium pet care service based in Bali, providing loving and reliable care for pets through services such as dog walking, drop-in visits, overnight care, house sitting, and other personalized pet care experiences.
Website: https://fairypawsbali.com
2. Information We Collect
When you contact us or book our services, we may collect:
Personal Information
- Full name
- Email address
- WhatsApp or phone number
- Accommodation or service location
- Booking details
Pet Information
- Pet’s name
- Species and breed
- Age
- Medical conditions
- Medication instructions
- Behaviour and temperament
- Daily routine and care preferences
Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Respond to your enquiries
- Schedule and manage bookings
- Provide safe and personalized pet care
- Contact you regarding your booking
- Send booking confirmations and updates
- Improve our services and website
- Meet legal or regulatory requirements
We only collect information that is necessary to provide our services effectively.
4. Sharing Your Information
Your privacy is important to us.
We do not sell, rent, or trade your personal information.
We may share your information only when necessary:
- With veterinary professionals during a medical emergency involving your pet.
- With trusted service providers who help us operate our business.
- When required by law.
5. Cookies
Our website may use cookies to improve your browsing experience.
Cookies help us
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
You can disable cookies through your browser settings if you prefer.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
While no online system can guarantee complete security, we continually work to keep your information safe.
7. How Long We Keep Your Information
We keep your information only for as long as necessary to:
- Provide our services
- Maintain booking records
- Meet legal or accounting obligations
When information is no longer required, it will be securely deleted.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Withdraw your consent where applicable
To exercise any of these rights, simply contact us.
9. Third-Party Services
Our website may contain links to third-party websites or services, including:
- Google Maps
These third-party websites operate under their own privacy policies, and FairyPaws is not responsible for their privacy practices.
10. Children’s Privacy
Our services are intended for adults booking pet care services.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page together with a revised Effective Date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, we’d love to hear from you.
Email: hello@fairypawsbali.com